Licence plate recognition

how it works

Entering our Car Parks

Drive into the carpark entry lane, slow or stop in front of the barrier arm.
A LPR camera will read your licence plate number, record your time of entry, and automatically open the barrier arm.
This is a ticket-less system (unless the camera cannot read your licence plate, see below for further details).
Drive in and park.

If the camera cannot read your licence plate number

In this scenario the barrier arm will remain down.
Press the button and take a ticket from the machine. The barrier arm will open, proceed into the carpark.
Keep the ticket with you – you will need it to pay at a pay station before you return to your vehicle.

Payment options

Pay at Paystation. Before returning to your vehicle, you can make payment at one of our pay stations by entering your licence plate or presenting your ticket. You can pay by cash or card and request a receipt.
Pay with PayWave at Exit Barrier. Alternatively, if you did not take a ticket at the entry, you can use PayWave at the exit barrier. The LPR camera will read your license plate and display the tariff on the exit machine screen, tap your payment card on the card reader and the barrier will raise for you. Receipts are not available at the exit barriers.

Exiting the Car Parks

Approach the exit barrier arm, the camera will read your licence plate number.
If there is no fee remaining, the barrier arm will open.
If you have not paid, the tariff will be displayed on the exit machine screen, pay using PayWave.
The barrier arm will then open.

WHY THE CHANGE?

We understand that your time is valuable, which is why we’ve introduced LPR technology to streamline your carparking experience. With this new system in place, you can enjoy a windows up entry and exit from our carparks, allowing you to get on with your day without delay.

FaQ

How does Licence Plate Recognition work?

The Licence Plate Recognition (LPR) system uses cameras mounted at entry and exit points in the General and Long Stay carparks to read your vehicle licence plate number, rather than needing a paper ticket.

Is the system fully ticketless?

For majority of vehicles coming into the carpark, the Licence Plate Recognition system will read the license plate and the barrier will open automatically. There may be some cases where the camera cannot read your licence plate number e.g. dirty or an obstructed license plate.

What do I do if the barrier doesn't open automatically for me when entering the carpark?

If the barrier does not open automatically, press the button and take a ticket from the machine. The barrier arm will open, proceed into the carpark.

Pay at a paystation before returning to your car and use the ticket to exit.

Where do I enter my licence plate number when paying?

Our payment machines now have a touch screen that you can use to enter your licence plate number.

What payment methods can I use when paying for parking?

You can pay for your parking by PayWave, credit, debit of EFTPOS card at all paystations or by cash the paystation located within the Pick Up & Drop Off shelters.

What if I forget my licence plate number?

We recommend taking a photo of your licence plate number when you park so it’s easy to remember.

What if I need assistance to figure out what to do?

If you need assistance at a paystation, entry or exit barriers, you can press the call button and one of the team will provide assistance. Alternatively you can also approach an Airport Ambassador within the terminal for assistance.

What if I can't get out of the carpark?

You can call for assistance using the call button if you run into any issues exiting or paying for parking at the exit barriers.

How do I request a receipt?

If you are paying at a paystation, you will have the option to select a receipt upon payment confirmation. If you pay via PayWave at an exit gate, please email info@pnairport.co.nz and provide your license plate number and a screenshot of the bank statement showing the payment. A team member will then be able to issue you a receipt.

FAQ - Corporate Account holders

What happens if I bring a vehicle that is not registered with PNAL?

The LPR system will not be able to associate the vehicle with your corporate account if the license plate number has not been provided to PNAL using the official form. Payment will need to be made at a paystation or at exit from the carpark.

Will my corporate card still work?

No effective 12th August 2024 when LPR goes live corporate cards will cease to at entry or exit.

How do I add or delete a licence plate from our corporate account?

You can add or delete licence plates from your corporate account at any time. Please email info@pnairport.co.nz with the license plate number.

What if an employee wants to use their registered vehicle for personal use and does not want the parking fee to be charged to our corporate account?

The LPR system is unable to distinguish between corporate and personal use of a registered vehicle. The corporate account manager/employer will need to rearrange reimbursement from the employee directly.