Parking & Transport

You will receive a PIN Code on your booking confirmation email, and by SMS. This code needs to be entered into the PIN pad at the entry and exit of the car park. Simply enter the code, and the barrier will go up. DO NOT press the button to get a ticket. The PIN code is all you need. There is a slight delay from putting the PIN code in to the barrier rising.

You need to park in the car park that you have booked, for example the Long Stay Car Park. Once you are in the car park you may park wherever you like.

If you wish to change or edit your booking, you can simply cancel your booking at least 24 hours before the booked entry time, and then create a new one. You will then receive a full refund (less any non-refundable fees). If you have any special requirements, please email info@pnairport.co.nz for assistance.

No, but don’t worry, your code will still work when you leave. Depending on how long extra you stay, your credit card may be recharged with the additional fees. You don’t need to change your booking and the additional charges will be the same as if you selected that time period when booking without penalty.

Please check your Junk emails, and check your email address is correct by selecting the “my account” option on the top toolbar. By selecting “my bookings” you can also bring up the booking confirmation and receipt for your booking.

You can pay using any major credit card via our Payment Express payment page. Union Pay is not available for this service.

Your code will still work when you leave. Depending on how long extra you stay, your credit card may be charged with the additional fees, but your code will still work at the exit.

Yes, at least 24 hours before your booked entry time you can cancel your booking by logging into your account. You will receive a full refund less any non-refundable fees.

Check that you have entered your code correctly, including all six numbers. If the arm still does not raise, check you are trying to enter the correct area or zone,
and that the booked period is valid. If the arm still does not raise then use the intercom to contact one of our team members.

Parking zones and add on products are subject to availability, therefore something might not be selectable due to occupancy, or your duration of stay might be outside of the rules associated with that parking area.

You will see the confirmation page on the website, this confirms your booking is made. You will also then receive two emails, one with a tax invoice / receipt, and another with your booking confirmation and instructions for your visit. In addition, you may also receive a text message on your mobile phone.

Check that you have entered your code correctly, including all six numbers. If the arm still does not raise then check that the code you are entering is the correct code, and not one from a past booking. If the arm still does not raise then use the intercom to contact one of our team members.

Your feedback is appreciated. We strive to provide great service and your feedback helps us improve on this, so please email us info@pnairport.co.nz

To use the carpark, you just need your PIN code, so please either bring your booking confirmation, or you can refer to the text message which also has the PIN code on it.

Currently online booking is available for the Long Stay Car Park.

Please check your text message, or email for your booking confirmation. Or if you are still stuck, please contact one of our staff members and they will assist you.

You can login to the booking system and check your past and present bookings. Each booking you make is listed and includes a copy of the tax invoice / receipt, and the booking confirmation.

Yes, each booking has a small fee, this is to cover the cost of the electronic transaction. It is included in the total you pay.

Your booking will still allow you to enter, the system has been programmed to ensure you can still use the car park. If you have difficulty finding a park, park in our General Car Park and go to our Airport Help desk. One of our team members will find you a car park, and will upgrade you to the next available option without extra charge.

Each booking is for a single use of the car park therefore you can only enter, and exit once per booking. Once you use your code to enter, it will not allow you to enter again.

Your code will work for a few minutes prior to your booked entry time. So, if you arrive slightly early it will let you in. However, this is only a few minutes so please make sure you book an earlier entry time if you think you will arrive earlier to avoid being held up at the barrier.

We only hold basic information, just the information we need to operate the system efficiently. No credit card data is held at all. The booking site is SSL certified. For more information on privacy please refer to our privacy policy.